FAQ

What types of products do you offer?

At du you, we specialize in custom dyed apparel that features vibrant colors and vibey cool designs. Our collection includes unique items like the Sea Cuties rib scoop neck tank, all designed to celebrate beach life and help you express your individuality.

How do I choose the right size?

We understand that finding the perfect fit is important! To help you choose the right size, we provide a detailed size chart on each product page. If you have any questions about sizing, feel free to reach out to our customer support team for assistance.

How can I care for my custom dyed apparel?

To keep your du you apparel looking vibrant and fresh, we recommend washing it in cold water and hanging it to dry. Avoid using bleach or harsh detergents to maintain the integrity of the colors and designs.

 

MY ORDER

Can I return a product?

Due to being a new brand we unfortunately are not able to accept returns at this time. Thank you for understanding.

If there is an issue with your order please email us at hi@duyoushop.com with your order number.

How can I cancel my order?

Please send an email to hi@duyoushop.com and we will try our best to cancel your order

*Note we cannot cancel orders once they are processed / shipped.

If you placed an order with an incorrect address email us with your order number and we will update the address.

How do I care for my products?

Wash with like colors and tumble dry low or hang to dry

*washing garments inside out is always recommended to preserve prints/embroidery/trims

SHIPPING

What are your delivery times?

We are located in Los Angeles, California! Orders are processed in 1-2 business days and shipped immediately

Shipping times

  • West coast packages: 1-2 business days
  • East coast packages: 2-4 business days
  • International packages: check with chosen courier's calculated date

How much will shipping cost?

Shipping costs are calculated at check out

Do you ship internationally?

We do! Just set it up so if there are any issues checking out email hi@duyoushop.com and I'll arrange it.